Shipping policy

Last updated: September 11, 2025

1) Where we ship

  • We currently ship within the contiguous United States (lower 48 states) only.
  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or other U.S. territories.
  • Orders are fulfilled from our warehouse in Overland Park, Kansas (11149 W 95th St Unit 59, Parking lot, Overland Park, KS 66214, USA).

2) Carrier

  • Our shipping carrier is USPS.
  • In rare cases we may split an order into multiple parcels. If that happens, we will provide separate tracking numbers.

3) Shipping rates

  • Orders $75 and over: Free shipping
  • Orders under $75: $3.90 flat rate
  • All prices and charges are shown in USD during checkout.

4) Processing time & cut-off

  • Processing (handling) time: 0–1 business day (Monday–Friday; U.S. federal holidays excluded).
  • Daily cut-off: Orders placed after 4:00 PM Central Time (CT) are processed on the next business day.

5) Delivery estimates

  • Typical transit time: 3–4 business days
  • Typical delivery window: 3–5 business days
  • Delivery timeframes are estimates and can vary due to factors such as carrier delays, weather, and high-volume periods.

6) Tracking

  • We email your tracking number once your parcel is handed to USPS. Use this link to follow progress end-to-end.

7) Signature on delivery

  • Not required by default.
  • If you prefer signature confirmation, contact us after placing your order (email or phone) and we will add it at no extra cost.

8) Address corrections & undeliverable parcels

  • Before shipment: If your order has not shipped, contact us and we will correct the address and proceed.
  • After shipment: If your order has already shipped, we will recall the parcel to our warehouse, cancel the order, and refund according to our Refund Policy. No extra fee is charged to you.
  • Parcels that are undeliverable due to incorrect or incomplete addresses follow the same recall + cancel + refund flow per our Refund Policy.

9) Delays, stalled tracking, or lost packages

  • If your tracking appears stalled or your delivery is overdue, email your order number to hi@cosmotify.com. We will contact the carrier and open an investigation.
  • If the carrier cannot substantiate delivery to your address, we will arrange a refund or reshipment in line with our Refund Policy.
  • If the carrier can substantiate delivery to your address, the order is considered delivered and a refund is not issued.

10) What we ship (no hazmat items)

  • We currently do not sell hazardous or restricted items (e.g., aerosols, alcohol-based perfumes, nail polish). No special ground-only restrictions apply at this time.

11) Order changes & cancellations

  • Before shipment (prior to 4:00 PM CT on business days): Contact us to update details or cancel.
  • After shipment: We will recall the parcel and cancel/refund in accordance with our Refund Policy, with no extra charge to you.

12) Business days & holidays

  • Processing and delivery timelines apply to business days (Monday–Friday) and exclude U.S. federal holidays.

13) Contact Us

Website Name: Cosmotify.com

Company Name: COSMO TRADE LLC

E-Mail: hi@cosmotify.com

Phone: +1 816-451-8005

Address: 11149 W 95th St Unit 59, Parking lot, Overland Park, KS 66214, USA
Business Filing No: 10041522

TAX Number(EIN): 372189232

Customer service Working Hour: Mon–Fri, 9:00 AM–4:00 PM CT

Response Time: We aim to respond within 24 hours.

More ways to reach us: Contact Us

15) Changes to this policy

  • We may update this Shipping Policy from time to time. The most current version will always be posted on this page.

Related policies:

Refund Policy · Terms of Service · Privacy Policy · About Us · Contact Us