Refund policy

Last updated: September 11, 2025

This policy explains how returns and refunds work at Cosmotify. For shipping scope and delivery rules, please see our Shipping Policy.

1) Return window & eligibility

  • You may request a return within 30 days of delivery.
  • Items must be unused, unopened, and in original packaging, with all security seals intact.
  • Please do not send items back without authorization—start your return to obtain our prepaid label first.

    We don't offer exchanges . Please return and reorder.

2) How to start a return (free prepaid label)

  • If you created an account at checkout: Visit account.cosmotify.com, open your order, and select Start a return to generate a prepaid USPS label.
  • If you checked out as a guest (or prefer email): Email hi@cosmotify.com with your order number; we'll send your prepaid USPS label.
  • Return shipping is always free.

3) How to pack & ship your return

  • Pack items securely to prevent transit damage.
  • Include all components and accessories.
  • Affix the prepaid USPS label and drop off at USPS.
  • Keep your drop-off receipt/tracking for your records.
  • Use one prepaid label per order. If you need to combine orders in one box, email us first—unauthorized consolidation can delay processing.

4) Refund method & timing

After your return arrives at our warehouse:

  • Inspection within 3 business days.
  • Refund initiation within 2 business days after approval.
  • We'll email you when processed. Your bank or card issuer may take a few extra days to post the credit.
  • No restocking fees.
  • Refunds are issued to your original payment method (we do not use store credit or gift cards).

5) Are original shipping fees refundable?

  • Full order returns (any reason): We issue a full refund to your original payment method, including any original outbound shipping fee you paid. Return shipping is free.
  • Partial returns: If you return only part of your order, any original outbound shipping fee you paid (the $3.90 on orders under $75) is not refundable. Orders that originally qualified for free shipping are not retro-charged if a partial return brings the kept items below $75.

6) When returns are not accepted

Returns are ineligible in the following situations:

  • Outside the 30-day window from delivery.
  • Opened/used items or products with broken seals/compromised packaging, unless a defect/abnormality is discovered after opening and our team approves the return in advance (requires photos; report within 14 days of delivery).
  • Items returned without authorization (e.g., shipped back without our prepaid label or prior approval).
  • Items not in original condition (missing components, tampered packaging).
  • Returns damaged in transit due to insufficient packing.

If a return is ineligible: we'll notify you by email and return the items to you at no charge. No refund is issued.

7) Damaged, incorrect, or incomplete items

If your order arrives damaged, incorrect, or incomplete, email hi@cosmotify.com within 14 days of delivery with:

  • Your order number, and
  • 3 photos from different angles showing the issue.

We will resolve this promptly in line with this policy—reshipment or a full refund (including any original outbound shipping fee, if paid).

8) Lost, delayed, or "delivered" but not received

If tracking is stalled or delivery is overdue, email your order number to hi@cosmotify.com and we'll contact the carrier.

  • If the carrier cannot substantiate delivery to your address, we will arrange a refund or reshipment.
  • If the carrier can substantiate delivery, the order is considered delivered and a refund is not issued.

9) Order changes, address corrections & undeliverable parcels

  • Before shipment (prior to our 4:00 PM CT weekday cut-off), we can correct your address and proceed.
  • After shipment, we will recall the parcel to our warehouse, cancel the order, and refund according to this policy—no extra charge to you.
  • Parcels that are undeliverable due to incorrect or incomplete addresses follow the same recall + cancel + refund flow.

    For shipping scope, carrier, and delivery timelines, see the Shipping Policy

10) Communication

You'll receive emails for order confirmation, tracking, return received, and refund processed. If anything looks off, contact hi@cosmotify.com.

11) Contact Us

Website Name: Cosmotify.com

Company Name: COSMO TRADE LLC

E-Mail: hi@cosmotify.com

Phone: +1 816-451-8005

Address: 11149 W 95th St Unit 59, Parking lot, Overland Park, KS 66214, USA
Business Filing No: 10041522

TAX Number(EIN): 372189232

Customer service Working Hour: Mon–Fri, 9:00 AM–4:00 PM CT

Response Time: We aim to respond within 24 hours.

More ways to reach us: Contact Us

12) Changes to this policy

We may update this Refund & Return Policy from time to time. The most current version will always be posted on this page.

Related policies:

Shipping Policy · Terms of Service · Privacy Policy · About Us · Contact Us