Add items to cart and proceed to checkout. You can check out as a guest or create an account for easier returns and order history.

We accept: Visa, Mastercard, American Express, Discover, Union Pay, ELO, JCB, Diners Club, PayPal Shop Pay, Apple Pay, Google Pay. See Terms of Service for additional conditions.

Your payment method is authorized and charged at checkout.

Yes—USD is the only currency, and we ship within the U.S. only. You may pay with an international card in USD and ship to a U.S. address.

• Before shipment (prior to our 4:00 PM CT weekday cut-off):
Contact us ASAP; we’ll update the address or details and proceed.

• After shipment: We recall the package to our warehouse and cancel/refund per our Refund Policy , no extra charge to you.

We don’t offer exchanges. Please return the item(s) and place a new order. See Refund Policy

If a product or shipping price is displayed in error, we may cancel or correct the order consistent with our Terms of Service.

We ship within the contiguous United States (lower 48 states) from our Kansas warehouse.

No. We do not ship to P.O. Boxes, APO/FPO/DPO, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or other U.S. territories.

We currently only ship via USPS.

• Orders $75 and over: Free shipping
• Orders under $75: $3.90 flat rate
• All prices and charges are shown in USD during checkout.
  
• For more information, Shipping Policy

• Handling time: 0–1 business day (Mon–Fri)
  
• Cut-off: Orders after 4:00 PM CT are processed the next business day
  
• Transit Time: 3–4 business days
  
• Total Delivery Delivery: 3–5 business days

Details: Shipping Policy.

Yes. We email tracking when your order is handed to USPS.

Yes,signature is not required by default, but we can add it at no extra cost upon your request after ordering (email or call us). Please vist our Contact Us Page

If the carrier can substantiate delivery to your address, the order is considered delivered and a refund isn’t issued. If the carrier cannot substantiate, we will issue a refund in line with our Refund Policy.

• You can return items within 30 days of delivery.
  
• Returns are available for orders shipped within the contiguous U.S. (lower 48 states).
  
• Items must be unused, unopened, and in original packaging with all security seals intact.
  
• Please start the return with our prepaid USPS label; do not ship items back without authorization.
  
  For the full policy, see Refund Policy.

• If you created an account at checkout: Visit account.cosmotify.com, locate your order, and select Start a return to generate your prepaid USPS label.
  
• If you checked out as a guest (or prefer email): Contact hi@cosmotify.com with your order number; we’ll send you a prepaid label.
  
• Apply the label securely and drop off at USPS. Return shipping is free.
  

Details: Refund Policy.

• Before shipment (prior to our 4:00 PM CT weekday cut-off): Email or call us and we’ll correct the address or details and proceed.
  
• After shipment: We recall the package to our warehouse and cancel/refund according to our Refund Policy—no extra charge to you.

After your return arrives at our warehouse:

• Inspection within 3 business days.
  
• Refund initiation within 2 business days after approval.
  
• You’ll receive an email when processed. Your bank or card issuer may take a few extra days to post the credit.
  We do not charge restocking fees.
  
  Full terms: Refund Policy.

• Full order returns (any reason): We issue a full refund to your original payment method, including any original outbound shipping fee you paid. Return shipping is always free.
  
• Partial returns: If you return only part of your order, any original outbound shipping fee you paid (the $3.90 charged on orders under $75) is not refundable. Orders that originally qualified for free shipping are not retro-charged if a partial return brings the kept items below $75.
  

For details, see Refund Policy.

No. We don’t offer exchanges. Please return the item(s) and place a new order. See Refund Policy.

Returns are ineligible in the following situations:

• Outside the 30-day window from delivery.
  
• Opened/used items, or products with broken seals/compromised packaging, unless a defect/abnormality is discovered after opening and our team approves the return in advance (requires photos; report within 14 days).
  
• Items returned without authorization (e.g., shipped back without our prepaid label or prior email approval).
  
• Items not in original condition (missing components or tampered packaging).
  
• Returns damaged in transit due to insufficient packing.
  

Eligibility rules: Refund Policy.

• We’ll email you the reason and return the items to you at no charge.
  
• No refund is issued for ineligible returns.
  
  More information about ineligible returns visit our Refund Policy.
  

Email hi@cosmotify.com within 14 days of delivery with:

• Your order number, and
  
• 3 photos from different angles showing the issue.
  

We will resolve this per our Refund Policy—including reshipment or a full refund (original shipping fee included, if any).

Email your order number to hi@cosmotify.com. We’ll contact the carrier.

• If the carrier cannot substantiate delivery, we’ll arrange a refund or reshipment under our Refund Policy.

• If the carrier can substantiate delivery to your address, the order is considered delivered and a refund isn’t issued.
  
• If the carrier cannot substantiate, we will issue a full refund per Refund Policy.
  

Yes. Please email hi@cosmotify.com within 14 days with photos and your order number. Upon approval, we’ll proceed with refund or reshipment per Refund Policy.

• Before shipment: We’ll correct the address and ship.
  
• After shipment: We recall the package and cancel/refund per Refund Policy at no extra charge to you.
  

• Use sturdy packaging to prevent transit damage.
  
• Include all original components.
  
• Affix the prepaid USPS label and drop off at USPS.
  
• Keep your drop-off receipt/tracking.
  Returns damaged due to inadequate packing may be ineligible (see "When are returns not accepted?").
  

Please use one prepaid label per order. If you need to consolidate, email hi@cosmotify.com first—mixing orders without authorization can delay processing.

You’ll receive emails for order confirmation, tracking, return received, and refund processed. If anything looks off, contact hi@cosmotify.com.

No. Cosmotify is an independent online retailer; we source from reputable wholesalers and suppliers

We work with reputable supply partners and strive to offer genuine products while keeping our claims careful and accurate. If you ever have a concern, contact hi@cosmotify.com with your order number and photos so we can review quickly.

We obtain our items from trusted wholesalers and suppliers. We aim to present products as supplied — in original packaging — with straightforward descriptions and no exaggerated promises. If you have questions about a specific item, email hi@cosmotify.com and we’ll help.

No. Cosmotify operates as an independent online store. Brand names, logos, and imagery belong to their owners, and our use of them doesn’t imply endorsement or partnership.

Check the ingredient list, follow the manufacturer’s directions, and consider a patch test. If you experience unexpected effects, discontinue use and consult a healthcare professional, and feel free to contact us

Not at this time.

No. You can check out as a guest. An account helps with order history and faster returns.

Go to account.cosmotify.com, find your order, and choose Start a return to generate your prepaid label.

Contact us right away. Before shipment, we’ll correct it and proceed. After shipment, we recall and cancel/refund per Refund Policy at no extra charge.

Yes. Sales tax is calculated automatically at checkout according to your shipping address.

Your order confirmation email includes your items, amount paid, and delivery address. If you need an additional invoice, email hi@cosmotify.com.

We don’t offer post-purchase price adjustments. For obvious pricing errors, see Terms of Service.

See our Privacy Policy for details on what we collect, how it’s used, and your choices.

We provide a “Do Not Sell or Share My Personal Information” option and honor Global Privacy Control (GPC) signals as described in our Privacy Policy and Do Not Sell or Share My Personal Information Page

Yes. We use Google Analytics 4 and Meta Pixel to improve our site—details and opt-out options are in Privacy Policy.

Use the unsubscribe link in any marketing email, or email hi@cosmotify.com.

Customer service Working Hour: Mon–Fri, 9:00 AM–4:00 PM CT

Response Time: We aim to respond within 24 hours.

U.S. federal holidays excluded. See Contact Us.

11149 W 95th St, Unit 59, Overland Park, KS 66214, USA (warehouse; no retail storefront).

Email hi@cosmotify.com with your order number (if applicable). See Contact Us for options.

No—if an item is out of stock, it isn’t available to order. Contact us if you need help finding an alternative.

We generally ship orders in a single parcel. If we need to split a shipment, we’ll provide separate tracking numbers.

See Terms of Service for governing law and our dispute resolution process (individual arbitration with a 30-day opt-out and class-action waiver).

•Shipping Policy: /policies/shipping-policy

•Refund Policy: /policies/refund-policy

•Terms of Service: /policies/terms-of-service

•Privacy Policy: /policies/privacy-policy

•Contact Us: /pages/contact-us

•About Us: /pages/about-us